PAIA Manual

This PAIA manual is published in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000. Requests and questions: hello@receva.co.za. The Information Regulator is at inforegulator.org.za.

1. Particulars in terms of section 51

Name of body	Receva (Pty) Ltd, registration number 2026/351120/07
Type of entity	Private company, (Pty) Ltd (private body)
Owner	Ruan Grobler
Postal address	Cape Town, Western Cape, South Africa. Contact by email below.
Email	hello@receva.co.za
Information Officer	Ruan Grobler. hello@receva.co.za

2. Guide on how to use PAIA

The Information Regulator publishes a guide in terms of section 10 of PAIA explaining how to exercise your access-to-information rights. It is available at inforegulator.org.za in all official languages.

3. Records held by Receva

The following categories of records are held in the ordinary course of our business. Some may be subject to grounds for refusal under PAIA.

Operational records

• Client agreements and order forms
• Invoices and accounting records
• Internal company policies and procedures
• Tax records (income tax, VAT. if registered)

Service-delivery records

• Voice agent configurations per client
• Call recordings (90 days default retention)
• Call transcripts and metadata (12 months retention)
• Booking and order data submitted via the voice agent
• Integration credentials (encrypted). never shared except to the client they belong to

Personnel records

• Founder/owner records (Ruan Grobler)
• Contractor agreements (where applicable)

4. Records automatically available

The following are available to the public without a formal PAIA request:

• Privacy Policy: /privacy
• Terms of Service: /terms
• Pricing: /pricing
• This PAIA manual: /paia

5. Requesting access

Requests must be made in the prescribed Form 2 (private body), available from the Information Regulator. Submit by email to hello@receva.co.za or by post to our registered address.

The fees prescribed by the Regulations apply (request fee + reproduction fee where applicable). We will respond within 30 days as required by PAIA.

6. Grounds for refusal

Access may be refused on any of the grounds in Chapter 4, Part 3 of PAIA. including protection of personal information of third parties, commercial confidentiality, legal privilege, and protection of confidential records.

7. Remedies

If a request is refused, the requester may lodge a complaint with the Information Regulator or apply to a competent court.

8. Updates

This manual is reviewed at least annually and updated as the business changes. Material updates are dated at the top of this page.