Terms of Service

Note: These terms are a starting template only. Have them reviewed by a qualified attorney before signing your first paying client.

1. Agreement

These Terms of Service ("Terms") govern your use of services provided by Receva ("we", "us") to you ("Client"). By signing up, you agree to these Terms.

2. Service description

Receva provides AI voice receptionist services and related automation. Specific services, pricing, and SLA are set out in the Order Form / proposal you signed at onboarding.

3. Fees and payment

• Setup fee is payable upfront.
• Monthly subscription is billed in advance, on the same date each month.
• Per-minute usage above your included allowance is billed monthly in arrears.
• All prices are in South African Rand (ZAR), exclusive of VAT unless stated.
• Payment is due within 7 days of invoice. Late payments may incur a 5% monthly surcharge and may result in service suspension.

4. Term and cancellation

This agreement runs month-to-month after the initial setup. Either party may cancel with 30 days' written notice. Setup fees are non-refundable. Pre-paid monthly fees are non-refundable except in case of material breach by us.

5. Service Level (SLA)

• Target uptime: 99% measured monthly.
• Support response: 24h (Starter), 4h (Pro), 1h (Ops) during business hours.
• Where we fail to meet uptime targets due to our systems (excluding force majeure or third-party outages), service credits apply per the Order Form.

6. Acceptable use

You may not use Receva to:

• Make unsolicited marketing calls or violate the Consumer Protection Act, ICASA regulations, or any applicable telemarketing rules.
• Process information you have no lawful right to process.
• Reverse-engineer, sublicense, or resell the service without written agreement.
• Attempt to disrupt the service or other clients' use of it.

7. Your data

Your data. including call recordings, transcripts, and customer information. remains yours. We process it as your operator under POPIA, in line with our Privacy Policy.

8. Intellectual property

We retain ownership of the Receva platform, prompts, code, models, and infrastructure. You retain ownership of your business data, brand, and any content you provide.

9. Confidentiality

Each party will keep the other's confidential information confidential for the duration of this agreement and 3 years after termination.

10. Limitation of liability

To the maximum extent permitted by South African law, our aggregate liability under this agreement is limited to the fees you paid us in the 6 months preceding the claim. We are not liable for indirect, consequential, or punitive damages.

11. Governing law

This agreement is governed by the laws of the Republic of South Africa. Disputes will first be addressed by good-faith discussion; if unresolved within 30 days, by arbitration in Cape Town under the rules of the Arbitration Foundation of Southern Africa.

12. Changes to terms

We may update these Terms by giving you 30 days' written notice. Continued use after the notice period constitutes acceptance.

13. Contact

Questions: hello@receva.co.za